This policy contains information about the processing of personal data when using this website.

“Usage information” means information about online activity that does not by itself identify the individual, such as browser type, operating system, most viewed and visited pages and links on our website, entry and exit points, number of completions per forms, time spent on the page, the most popular off-site keywords to drive customers to our website, cookie information, and other device events, such as system activity. Personal data and usage data can be linked together. Different types of usage data can also be linked together and, once linked, can lead to the identification of a particular person. Also, some usage data may be personal data under the applicable law.

Debt Collection Agency EAD collects the information you provide to us, as well as data from the use of our website and our services provided through it. The information we collect and process depends on how you use and access the Website. Some data is automatically collected through the use of cookies and other similar data collection tools that are controlled by data subjects. (Please read below in this document what cookies are, what types we use and how you can control their use).

We collect personal information and usage data from you when you created a request for some of the services, contact us, otherwise provide us with your personal information or request other services. We collect the information and content you send us when you enter your contact information on our website, request additional information about a service, and when you enter messages.

We also automatically collect usage data when you visit our website. When you visit the Website or use the Services, we may receive location information from your mobile device or browser and use it to tailor our services and use of our Website to your location.

Information we collect through automated technologies

While browsing and using our website, we may use automated data collection technologies to process certain information about equipment, searches and trends, including the following:

• Details of your visits to our website, including traffic data, location data, logs, and other communications and resources that you have access to and use on the website;
• Information about your computer and Internet connection, including IP address, operating system and browser type.

We may also use these technologies to collect information about your online activities through third party websites or other online services.

The information we collect automatically helps us improve our website and provide a better and more personalized service.

All information you provide to Debt Collection Agency is stored on secure servers where proportionate and adequate technological and organisational protection measures apply.

The technologies we use in automatic data collection may include:

1. Cookies (browser cookies)

What is a cookie?

A cookie is a small text file or package of information stored on your device’s hard drive (computer, mobile phone, tablet) when you visit a website.

The website server may subsequently recover or read the contents of the cookie. Cookies help users make effective use of websites and make certain features available on those pages (such as remembering user preferences such as language, settings, font, etc.). Accepting cookies is not necessary for the website to work, but it may contribute to its better use.

Refusal of cookies. Change settings

You can change your cookie settings or opt out of browser cookies by enabling the appropriate cookie setting in your browser. However, if you choose this setting, you may not be able to access certain parts of our website. Unless you have set your browser to refuse cookies, our system will issue cookies when you point your browser to our site. Cookies may be placed on our website (our own cookies) or on other websites that provide content on our site you are viewing (third-party cookies).

The first time you visit the site we will ask for your consent to use cookies. Of course, you can always change your consent or even withdraw it completely using the module in the bottom left corner of the screen.

On the present website, we may use the following categories cookies:

1.1. Strictly necessary – essential for the provision of the website and the services requested:

1.2. Statistical cookies– Provide statistics for site usage:

1.3. Marketing cookies – used to create accounts or customize content. Such cookies can be set by our website (first party cookies) or by third parties.

 1.4. Functional cookies – allow the provision of enhanced functionality and personalisation, such as video and chat. These may be set by us or by third parties whose services we have added to our site. If you do not enable these cookies then some or all of the features may not work properly.

1.5. Cookies for viewing materials on the Company’s website  – such cookies are stored by the Company for the duration of the session.

2. Flash cookies

Many websites use Adobe Flash Player to deliver videos and content in the form of infographics to their users. Adobe uses its own cookies, which could not be managed through your browser settings. They are used by the Flash Player for the same purposes as other cookies, i.e. To maintain preferences or track users. Flash cookies function differently than cookies in your web browser. You can control how much information can be stored in this cookie, but you could not choose what kind of information can be stored.

Some features of our website may work with such locally stored sites (Flash cookies) to collect and store information about your preferences and navigation to, from, and on our website. More information on how to control such cookies can be obtained from Adobe.

3. Web Beacons

The pages of our website and our emails may contain small electronic files, known as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs), which allow the company, for example, to count users, who have visited these web pages or opened an email, as well as other statistics related to the website (such as recording the popularity of certain website content and checking system and server integrity).

We do not automatically collect personal information through the methods outlined above, but we may, where appropriate, associate that information with personal information about you that we collect from other sources or that you provide to us. In any case, if we need to link our website usage data and cookie data to your personal data, we will store this information in strict compliance with the data protection rules and where adequate technical and organisational protection measures are in place. In any event, we will retain your data for the shortest period of time to fulfil the purposes of this data collection

Third-party use of cookies and other tracking technologies

On our website, as described above in the description of cookies used, some content or applications, including advertisements, are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information that is collected may be related to your personal data or may be collected information, including personal information, about your online activities over time and between various websites and other online services. They may use this information to provide you with interest-based advertising or other content targeted to you.

We do not control the tracking technologies of these third parties or how they may be used. If you have questions about advertising or other content targeted to you, you should contact the responsible vendor directly.

How your information is used

We use the personal information we collect to operate, improve and personalize our website and services, including providing customer service, personalizing our marketing, and detecting, preventing, and mitigating fraudulent or illegal activity. We may use your personal information as follows:

• To provide you with our services;
• To fulfil any other purpose for which you have provided it;
• To operate, improve and personalize the services we provide;
• For customer service, security management, problem detection, archiving purposes and backup services;
• To communicate with you by e-mail, telephone or otherwise, as you have authorized us, to inform you of the services, events, etc.;
• To better understand how users access and improve their website and services to meet customer preferences, including language and location customization, personalized help and instructions, or providing other answers regarding customer service use;
• To help us develop our new services and improve our existing services;
• To provide users with advertising and direct marketing opportunities that are more relevant to them;
• To evaluate performance and improve advertising and other marketing and promotional activities in relation to services;
• For any other purpose with your consent. 

Legal grounds for the processing of personal data

The grounds for processing personal data that we apply are specified in applicable data protection legislation, in particular the Data Protection Act and Regulation (EU) 2016/679 (General Data Protection Regulation), namely:

• Consent – the data subject has consented to the processing of his personal data for one or more specific purposes; it applies where there are no other grounds and, in order for it to be valid, consent must meet the requirements laid down in the Regulation;
• Contractual grounds – processing is necessary for the execution of a contract to which the data subject is a party or for taking steps at the request of the data subject before the conclusion of a contract;
• Compliance with a legal obligation that applies to the controller;
• Legitimate interest – processing is necessary for the purposes of our legitimate interests or those of a third party, except where such interests take precedence over the interests or fundamental rights and freedoms of the data subject. 

Disclosure of information

We may disclose aggregate information to our users and information that does not identify anyone without restriction.

We may disclose personal information that we collect or provide to you as described in this privacy policy:

• To contractual partners, service providers and other third parties that we use to support our business and who are contractually obligated to keep personal information and use it only for the purposes for which we disclose it;
• To achieve the purpose for which you provide the information;
• For any other purposes, disclosed by us when you provide the information;
• With your consent.