FOR 14 YEARS WE HAVE BEEN A LEADING AND TRUSTED PARTNER WHO ACTIVELY RESHAPES THE DEBT MANAGEMENT SECTOR
Success requires trust
About us
Debt Collection Agency EAD (DCA) is a dynamically growing company with extensive experience in the purchase and management of non-performing loans in Bulgaria.
The company is registered as a financial institution with the Bulgarian National Bank and is a member of the Receivables Management Association.
In its activities DCA applies all legal requirements and observes high standards and ethical norms. We aim to be synonymous with professionalism, trust, responsibility, balance and solution.
Agility
We strive to gain new knowledge and grow. We develop constantly, adapt fast and effectively to the changing surroundings and the needs of our partners. We focus on solutions, not problems.
Integrity
We adhere to the highest ethical norms and aim to do the right thing in all situations. We stand up for what we believe is right and speak out when we see violations. We are honest, accountable and dedicated even when faced with challenges. Integrity is the foundation on which we build trust with partners and clients.
Diversity
We believe that differences, inclusion, and diversity in terms of culture and work environment are assets. We value and respect people with different backgrounds and experience. We create a company culture where everyone is welcome.
Excellence
We always do our best and encourage our colleagues to do the same. We manage change and challenge ourselves constantly in search of the best solutions. Technology and digitalization are our priority, we aim to increase efficiency and promote innovation.
Responsibility
We are committed to society. We follow the rules. We are responsible for our actions.
MILESTONES
Establishment of Debt Collection Agency EAD (DCA) in Bulgaria
Listed as a financial institution in the register of BNB
Establishment of Debt Collection Agency Srl (DCA) in Romania
Norwegian B2Holding acquires DCA Bulgaria and DCA Romania
DCA becomes market leader (in terms of assets) among the debt purchasing companies
DCA doubles its assets and asserts its leading position on the debt purchasing market
Building a self-service platform for clients with payment functionality
Integrating chat functionalities, rescheduling applications through the online platform for people affected by COVID-19, online request for certificates for current debt and repaid debt
Continuing on with the automation of internal processes by integrating new robots
Implementation of a proprietary specialized software for debt processing and management
DCA Management AD is the new owner of DCA
BOARD OF DIRECTORS
Zornitsa Bankina
CEO and Member of the Board of Directors
Holds the position of CEO and is a member of the Board of directors since July 2024 after 8 years as Director of “Business Development” in DCA. Manager with over 20 years of experience in finance and receivables management, software systems integration, marketing and sales, project management. She has a master’s degree in Human resources, management and leadership from Higher School of Insurance and Finance and a bachelor’s degree in Automation, information and control technology from University of Food Technology – Plovdiv.
Dimitar Bonchev
Chairman of the Board of Directors
Dimitar Bonchev has been a member of the Board of Directors in Debt Collection Agency EAD (DCA) since August 2023. He has over 18 years of experience in receivables management, 15 of which in various management positions in leading companies in the sector, including Deputy CEO and CEO in DCA in the period 2019 – 2021. In the company he joined in 2013 and was part of its transformation that preceded the successful acquisition by Norway’s B2Holding in 2016. He has a degree in financial management and marketing.
Dragomir Milkov
CEO and Member of the Board of Directors
Dragomir Milkov holds the position of CEO and member of the Board of directors in Debt Collection Agency EAD (DCA) since the beginning of July 2024. He has extensive managerial and operational experience in a number of debt collection companies on the Bulgarian market. In the management, he is a representative of DCA Management, the company-majority shareholder in DCA. Dragomir Milkov is an economist, he has a bachelor’s degree in Business Administration and a specialization in Business Communications from Varna Free University “Chernorizets Hrabar”.
