Dear customers, regarding the upcoming adoption of the euro as the official currency in Bulgaria, starting from 08.08.2025, DCA will introduce dual display of the amounts related to your debts, as well as the prices of DCA assets listed for sale. All amounts will be shown in leva and euro. You can find more information by clicking the "See more" button.
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Processing of personal data when using the Chatify chat app

To facilitate communication with its customers, Debt Collection Agency integrates into its website a Chatify application, developed by Pubble (https://www.pubble.io/about) registered with an address in the Republic of Ireland:

Pubble
Unit 4100
Airport Business Park
Cork
Ireland

More information about the Chatify app is available on the app’s website: https://www.chatify.com/gdpr.

This notice contains information about the processing of personal data when using the relevant communication service. With respect to any outstanding matters not settled therein, including the rights of data subjects and how they contact us, general information about the processing of personal data is available in the Privacy Notice and the Personal Data Protection Policy.

When registering to use the Chatify communication channel, we ask you to provide your name, address, and telephone contact information. We need this information to enable us to identify you, to provide you with the information you requested during the chat, or to contact you through the contact information provided for communication on regard of the issue you have contacted us for.

In addition to the personal information you provide to us during registration, other information may be exchanged during the chat between us, for the purpose of the communication you have initiated.

The legal grounds for processing the data depend on the purpose of the communication and may be: execution of contracts to which the data subjects are parties (for example, the credit agreement, the receivables of which are transferred to the Company), compliance with legal obligations that are applicable to the Company and the legitimate interest of the Company to collect the corresponding transferred amount.

Debt Collection Agency EAD will process personal data as the case may be and depending on the need for such processing. The data that can be processed are names, telephone numbers, e-mail addresses and other data provided during the communication. The information you share when communicating with us may be further processed if there is a legitimate purpose for such processing, for example if it is relevant to the collection of a specific obligation.

If you do not provide the data required to register with the application, you will not be given the opportunity to use the chat service because it is configured to function efficiently after proper registration upon provision of the relevant data. If you do not wish to provide such information in the application, you can contact us by the other published ways of contacting our website.
Your data shall be processed by employees of the Company, who have undertaken obligations to protect the confidentiality of the information made known to them in the performance of their official duties and who may have received this information specifically in connection with their obligations at the Company. In compliance with applicable law and in the cases provided for by law, data may be provided to competent administrative and judicial authorities and institutions. Data may also be provided to the personal data processors and to their subcontractors (providing services, necessary for the activity of the company), which have concluded contracts, providing for the protection of the relevant personal data protection. Data may be provided to the group, part of which is Debt Collection Agency EAD, and to the related companies in the group, to postal service providers in connection with these services, to banks, credit offices and collection agencies, where such provision to third parties shall be made following a case-by-case assessment of the need to provide such information to them. The data is stored on the Chatify platform, whereas Debt Collection Agency EAD has an agreement with Pubble to process the data legally. The data shall be stored on this platform for the duration of the chat service and 30 days afterwards, and a request for their deletion can be made even at the moment of termination of the communication and, if there are no grounds for storing the information, the information shall be deleted.

Debt Collection Agency EAD will not disclose personal data to countries or international organizations outside the European Economic Area. Should the requirement to transfer personal data to third countries or international organizations arise in the future, the provisions of the General Data Protection Regulation will be complied with, including in the event of subsequent transfer of personal data from the third country or international organization to another third country or organization.