It is important to keep in touch with our experts.

Notify us in the meantime if there are changes of your phone so that we can contact you, as well as in the address you live in or your workplace. This helps our experts to get in touch with you quickly and to offer you the best solution for your debt repayment. Long inability to contact you as well as the repayment of the obligation could be considered a denial to pay; respectively earlier start of legal actions, including the initiation of proceedings, foreclosure, seizure, inventory and public sale of property etc. That is why we advise you to keep in touch with us.

Always pay according to the agreed arrangements.

We will be expecting your payments in size and duration that are agreed with you on the phone or personally with our experts defined in a letter sent to you or in an SMS that you will receive on your mobile phone. Our experts are best able to assess, together with you, the rate of contribution or full repayment that best suits the specific situation.

Pay the obligation before enforcing.

Our primary goal is to enable payment of the obligation in the fastest and most convenient way. Proceeding in forced collection would increase your liability by the costs incurred for lawyers’ fees, court fees, overdue interest and so on. If we have already taken such measures, please contact us as quickly as possible in order to find the best solution for each particular case.

Look for ways to fully repay/refinance the debt.

This is the best opportunity for you. We will assist you by issuing a Debt Certificate that can be submitted when applying for a credit product to your prospective lender.
If your debt is entirely repaid, Debt Collection Agency will submit the necessary information to the Central Credit Register by the 15th day of the following month to update your credit status. The credit history reflects your reliability, stability and financial reputation, with access to all banking and financial institutions registered on the territory of the Republic of Bulgaria.